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Visit the American Red Cross:As part of a worldwide movement that offers neutral humanitarian care to the victims of war, the American Red Cross distinguishes itself by also aiding victims of devastating natural disasters. Over the years, the organization has expanded its services, always with the aim of preventing and relieving suffering....
DisasterThe Eastern Texas Panhanlde Red Cross has prepared this information to encourage you to take precautions to help keep you safe and speed your recovery after a disaster.
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1-800-984-8523
Wounded soldiers and their families who have problems related to medical care will be able to report them through the Wounded Soldier and Family Hotline. This service went live on March 19.
Army leaders established the call center at Human Resources Command (HRC), in Alexandria, VA, to help wounded troops and family members resolve medical issues and to ensure direct reporting of these issues to senior Army leadership.
According to HRC officials, the international hotline, a response to the situation at Walter Reed Army Medical Center in Washington, D.C., is intended to ensure that senior leadership is aware of issues that affect wounded soldiers and their families.
Maj. Gen. Sean J. Byrne, HRC commanding general said, "We have designed this call center to be able to collectively hear what the soldiers say about their health care issues, so as issues are raised, we can identify systemic faults or problematic areas and senior leaders can better allocate resources."
According to HRC spokesman Lt. Col. Kevin Arata, call center workers will evaluate the needs of those who phone in and work to find quick resolution to their problems. This initiative has been coordinated with the Department of Veterans Affairs, Army posts and other service providers.
The needs of soldiers of all components wounded in the wars in Iraq and Afghanistan are the emphasis of the effort; however, according to Arata, "We will not say 'no' to callers who served in other eras."
The Wounded Soldier and Family Hotline is open from 7 a.m. to 7 p.m. ET, Monday through Friday and may be reached by calling (800) 984-8523.
Organization Led By VolunteersThe American Red Cross, a humanitarian organization led by volunteers, guided by its Congressional Charter and the Fundamental Principles of the International Red Cross Movement, will provide relief to victims of disasters and help people prevent, prepare for, and respond to emergencies.
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